Service Information
eServices
Worry-Free
Ownership.....
We support every piece of equipment we sell with a variety of
programs which keep your equipment running; now and over the
long haul. Customer Support Programs include a range of
maintenance services designed to keep your equipment productive,
extend service life, and identify potential problems before they
result in downtime and failure.
Build a Customer Support Program for Your Heavy Equipment
Komatsu Customer Support Programs (CSP) include a range of
maintenance services designed for today's heavy equipment
owners. Your Komatsu distributor can help you select the options
best suited to your equipment and budget. With CSP, a technician
performs the maintenance on-site at a time that best fits your
work schedule. It's quick and convenient. You don't need to
worry about having the right tools in the field, getting
supplies to the machines, or disposing of waste materials. It's
all taken care of for you with CSP.
Choose the CSP Plan that Works Best for You
There's no secret to keeping your machines up and running.
Regular maintenance keeps your equipment productive, extends the
service life, and identifies potential problems before they
become bigger headaches that result in downtime. It's the
proactive way to protect your equipment investment before a
failure can occur.
Each CSP is built specifically to meet the needs of an
individual customer. You select the length of the coverage term,
exactly what services are included in the program, and any other
special coverage you might need. From basic performance checks,
minor adjustments and fluid analysis to complete repair and
maintenance contracts, you'll know your machine's condition and
maintenance budget requirements ahead of time. There will be no
surprises down the road.
CSP Includes:
• Komatsu Extended Coverage (ADVANTAGE)
• Komatsu Oil & Wear Analysis (KOWA)
• Planned Maintenance (PM-Pro)
• PM Inspections (PMI)
• Remote Fleet Monitoring (Komtrax)
• Repair & Maintenance (R&M)
• Track Management System (TMS)
Mike Breaux - Service Manager
(860) 665-7470 ext. 216
Email:
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Charlie Nash - Service Marketing Mgr.
& Warranty Administrator
(860) 665-7470 ext. 230
Email:
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East PBE Mechanics:
• Rob Filteau
• Steve Polek
• Al Simons
• Terry Wall
• Bob Walton
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